Yes. A lab-grown diamond has the same chemical, physical and optical properties as a mined diamond, with the same sparkle, fire and hardness. The only difference is where it was formed. To the eye, the two cannot be told apart.

No. Every diamond we sell is lab-grown, so you never have to guess what you are buying. We do not sell mined diamonds, moissanite or diamond look-alikes.

Yes. Our center diamonds are graded by IGI, an independent diamond grading laboratory, and your grading report is sent with your order.

It records your diamond's cut, color, clarity and carat weight, along with its measurements and a unique report number. It is your independent proof of exactly what you bought, so keep it somewhere safe.

No. A lab-grown diamond is as hard and as lasting as a mined diamond. Its sparkle does not fade. Like any diamond, it simply needs a clean now and then to look its best.

Because they do not need to be mined. The supply chain is shorter, so you get a larger or finer diamond for the same budget. We price ours honestly, without the heavy markups common in fine jewelry.

Yes. Each design shows the shapes and carat sizes available. If you would like a shape or size that is not listed, tell us and our design team will help. Please note that a change beyond the listed options is treated as a custom order.

We work in 10k, 14k and 18k pure gold, in white, yellow and rose color tone.

Solid gold, always. We never use gold plating over a cheaper metal, and every piece is hallmarked with its gold purity.

The number shows how much pure gold is in the metal. 18k has the most gold and the richest color. 14k balances color and strength, which makes it the most popular choice for rings worn every day. 10k is the most durable and the most affordable.

Yes. White gold is finished with a layer of rhodium to give it a bright white shine. This layer wears off naturally over time, and re-plating is available as a paid service.

We do. Every Gleam Adorn piece is made in our own workshop by our in-house team, not by outside suppliers. That is how we control the quality of each piece and deliver it on time.

Yes. Your piece is made for you in your chosen ring size, diamond and gold after you place your order.

We work hard to show every piece accurately. Because each one is handmade, very small differences in finish or metal weight are normal, and colors can look slightly different from one screen to another.

About 2 to 3 weeks from the day you order. Delivery then takes 7 to 10 days after your piece ships.

Tell us before you order at support@gleamadorn.com. We will tell you honestly whether we can meet your date.

Contact us as soon as you can. Changes are usually possible before production begins. Once production has started, a change restarts the production time.

Yes. You can cancel for a full refund within 24 hours of ordering. After that, production has usually begun, and a cancellation fee of 30% of the order value applies. Custom designs cannot be cancelled once you have approved the design.

Yes. You will receive an email when we receive your order and another, with a tracking number, when it ships. For an update at any other time, email us with your order number.

No. We price every piece honestly from the start, so there is no hidden margin to bargain away. Any current offers are shown on the site.

Because every piece is made to order for you, we ask that you do not order several pieces to compare. A restocking fee applies to returns that are not related to quality. Our home ring try-on is the better way to decide.

Yes. Start with one of our designs and make it yours, or start from scratch with a sketch, a photo or just an idea. We will work with you until the design is exactly right.

Fill in our custom design form and our team replies within 48 hours with ideas and an estimate. We then send you a digital preview, which you can change as many times as you like. Once you approve it and pay, we make your piece and ship it to you.

Around 4 to 6 weeks from your first design to delivery, and longer for more complex pieces.

No. Custom pieces are one of a kind and made only for you, so they cannot be returned or exchanged. They are still covered by our limited lifetime warranty.

Yes. We are happy to adapt any design to the center stone you have in mind. This is treated as a custom order and cannot be returned or exchanged.

Yes. We need the exact measurements of your stone before we create or adapt a design, and you are welcome to send it to us to be measured. If a stone has to be removed from an existing piece of jewelry, we send that piece back to you.

Yes. We can custom design most jewelry pieces. Contact our custom team to talk it through.

For $129, we send a try-on version of any design to your door, so you can see how it looks on your hand before you order.

Yes. Shipping is free on every order, with no minimum spend.

Yes. We deliver to most countries. If your country is not available at checkout, email us and we will tell you whether we can arrange delivery.

No. We pay the import duties and import taxes on your order. Sales tax that we are required to collect is shown at checkout before you pay. If you are ever asked to pay on delivery, do not refuse the parcel. Email us a photo of the request and we will settle it.

Your piece takes about 2 to 3 weeks to make, then 7 to 10 days to reach you after it ships.

Yes. Your order arrives in plain outer packaging that gives no hint of what is inside, so your surprise stays a surprise.

Yes, before your order ships. Email us and we will update it free of charge. For insurance reasons, we cannot redirect a parcel once it has shipped.

No. For security, we deliver only to a home or business address where someone can sign.

You are covered. Email us within 7 days with your order number and photos, and we will replace your order or refund you.

You have 30 days from delivery to request a return. The piece must be unworn and in its original condition, with its box, packaging, tags and grading report.

Yes. Because every piece is made to order in your size, diamond and gold, a 30% restocking fee applies to returns that are not related to manufacturing quality. No fee applies if your piece arrives damaged, defective or not as ordered.

Custom designs, engraved or personalized pieces, made-to-order eternity bands, and pieces that have been resized, altered, worn or damaged.

Email support@gleamadorn.com within 30 days of delivery with your order number. We will send a return authorization and instructions. Please do not send anything back before you hear from us.

We do, if your piece is damaged, defective or not what you ordered. If you have changed your mind, return shipping is yours to pay, and the piece must be sent insured and tracked.

We inspect your return within 3 to 5 business days of receiving it. Approved refunds are sent to your original payment method within 5 to 10 business days.

Yes, once per piece, within 30 days of delivery. A 20% restocking fee is deducted from the price you paid, and the balance goes toward your new piece.

Email us within 7 days of delivery with photos. We will repair it, replace it or refund you in full, and we will cover the shipping.

The most reliable way is to have your finger measured by a local jeweler, at the end of the day when your fingers are at their largest. Measure for the exact finger the ring will be worn on.

Borrow a ring your partner already wears on the same finger and have a jeweler measure it. If you are still unsure, choose slightly larger, since a ring is easier to make smaller. One resizing is free within your first year.

We offer one free resizing within 1 year of delivery, for a change of up to one full size larger or smaller.

Full eternity bands, rings with diamonds or a pattern along most of the band, rings with detail running around the full band, intricate band designs, and rings where the band holds the stones in place. For these designs, we help you exchange the ring for the correct size under our exchange terms.

You pay for insured shipping to us, and we pay for insured shipping back to you.

Please contact us first. Resizing or any other work by another jeweler ends your warranty.

Yes. Every Gleam Adorn piece comes with a limited lifetime warranty against manufacturing defects, for as long as you own it.

Faults in materials and workmanship, such as a setting that was not properly secured, a small accent diamond that comes loose because of a setting fault, or a break caused by a casting fault.

Normal wear and tear, accidental damage, fading of white gold plating, loss or theft, damage from chemicals or heat, and loss of the center diamond unless it was caused by a manufacturing fault. We recommend insuring your jewelry.

Yes, free for as long as you own your piece. This includes an inspection of the settings, professional cleaning and polishing, and tightening of loose prongs. You pay for shipping for both ways.

Email support@gleamadorn.com with your order number, a short description and clear photos. We will reply with the next steps. Please do not send your piece before you hear from us.

Usually 2 to 3 weeks from the day we receive your piece, plus shipping time.

Yes. Any repair, resizing, polishing or alteration by another jeweler ends the warranty. Please contact us first.

Clean it gently with warm water, mild soap and a soft brush, and store it on its own so it does not scratch. Take it off before swimming, cleaning, exercising or applying lotion and perfume.

Once a year is ideal for a ring worn every day. A quick check keeps every stone secure.

We make every piece ourselves and price it honestly. You get a certified lab-grown diamond set in solid gold, made to order in our own workshop, without the heavy markups common in fine jewelry.

We are an online jeweler. Selling directly to you, without the cost of showrooms, is part of how we keep our prices fair. Our home ring try-on lets you see a design on your own hand before you order.

Your center diamond comes with a grading report from an independent laboratory, your gold is hallmarked with its purity, and your piece is covered by a limited lifetime warranty and a 30-day return window.

Yes. Payments are handled by secure payment partners, and we never store your full card number.

Email support@gleamadorn.com with your question and, if you have one, your order number. We are always glad to help.