Shipping Policy

Last Updated : 8 Oct, 2026

Every Gleam Adorn order ships free, fully insured, with import duties and taxes paid by us.

Free worldwide shipping

Shipping is free on every order, to every country we deliver to. There is no minimum order value. The few places we cannot deliver to are listed under "Where we cannot deliver" below.

Duties and taxes

We pay the import duties and import taxes charged when your order enters your country. You will not be asked to pay anything to the carrier or to customs on delivery.

  • What is covered: import duties, import taxes such as VAT or GST charged at the border, and customs clearance fees.
  • What is not covered: sales tax that we are required by law to collect at checkout. This is shown clearly before you pay.
  • If you are asked to pay on delivery: do not refuse the parcel. Email support@gleamadorn.com with a photo of the request and we will settle it with the carrier or refund you.

Customs may contact you to confirm your identity or address. Please reply promptly so your order is not delayed or sent back.

Production time

Most Gleam Adorn pieces are made to order. Production takes about 2 to 3 weeks from the date of your order. Custom designs begin production once you approve the design preview.

If you change your order after production has started, the production time starts again.

Every piece goes through a final quality check before it ships.

Delivery time

Once your order ships, delivery usually takes 7 to 10 days, depending on your country and on customs clearance.

The estimated delivery date shown at checkout and in your confirmation email includes both production and transit. It is an estimate, not a guarantee.

Need it by a certain date, such as a proposal? Tell us before you order at support@gleamadorn.com. We will tell you honestly whether we can meet it.

Tracking

You will receive an email with a tracking number as soon as your order ships. Tracking updates can take up to 48 hours to appear.

Insurance and delivery

  • Every order is shipped with a trusted express courier and insured for its full value until it is delivered.
  • A signature from an adult is required on delivery. Parcels are not left unattended.
  • Orders arrive in plain outer packaging that does not show what is inside.
  • If no one is available, the carrier will try again or hold the parcel at a local pickup point. Parcels that are not collected are returned to us.

Your delivery address

Please check your address carefully at checkout.

  • Before your order ships: email support@gleamadorn.com and we will update the address free of charge.
  • After your order ships: for insurance reasons, we cannot redirect a parcel. If you change the address directly with the carrier, any delay, loss or extra charge is your responsibility.
  • Returned parcels: if a parcel comes back to us because the address was wrong or delivery was refused, we will contact you to arrange sending it again. The cost of sending it again, and any duties we paid that cannot be recovered, may be charged to you.

Where we cannot deliver

  • PO boxes, parcel lockers and mail-forwarding addresses.
  • Military post office addresses, where transit is slow and cannot be insured in full.
  • Countries or regions where our carrier does not deliver insured jewelry, or where trade restrictions apply.

If your country is not available at checkout, email support@gleamadorn.com and we will tell you whether we can arrange delivery.

Delays

We do everything we can to deliver on time. Delays caused by customs, the carrier, weather or other events outside our control can happen. If your order is running late, contact us and we will follow up with the carrier for you.

Lost or damaged orders

You are covered. Because every order is insured, we will replace or refund an order that is lost in transit or arrives damaged.

  • Damaged or tampered parcel: if the box looks opened or damaged, note this with the driver if you can, take photos, and email us within 7 days of delivery.
  • Parcel not received: if tracking shows delivered but you do not have it, or tracking has not moved for 7 days, email us within 7 days.

We may ask you to complete a short statement for the carrier's insurance claim. We replace or refund once the carrier confirms the claim.

Returns

See our Return Policy for how to send an item back within 30 days of delivery.

Contact us

Questions about your delivery? Email support@gleamadorn.com with your order number.