Returns & Refunds

Last Updated : 8 Oct, 2026

If you are not happy with your Gleam Adorn purchase, you can return it within 30 days of delivery for a refund or an exchange. A restocking fee applies to returns that are not related to manufacturing quality.

Our 30-day return window

You have 30 days from the day your order is delivered to tell us you would like to return it. The delivery date shown on the courier's tracking record is the date we use.

Requests made after 30 days cannot be accepted as returns. Your piece is still protected by our limited lifetime warranty. See our Warranty and Repairs Policy.

Conditions for a return

To be accepted, a returned item must be:

  • Unworn, and in the same condition in which you received it.
  • Free of scratches, damage, alterations and resizing.
  • Sent back with everything that came with it: the original box, packaging and tags, the diamond grading report, and any other documents or gifts.
  • Accompanied by your order number or proof of purchase.

Every return is inspected by our quality team. If an item comes back worn, damaged, altered, or without its grading report, we may refuse the return or deduct the cost of restoring or replacing what is missing. We will tell you the amount and the reason before we process anything.

Items that cannot be returned

Because they are made only for you, the following cannot be returned or exchanged unless they arrive damaged or defective:

  • Custom designs made to your own specification.
  • Engraved or personalized pieces.
  • Eternity bands made to order.
  • Pieces that have been resized or altered after delivery, by us or by anyone else.
  • Pieces showing wear or physical damage.

How to start a return

Email support@gleamadorn.com within 30 days of delivery, with your order number and the reason for the return.

We will reply with a return authorization and full instructions for sending the item back safely. Please do not send anything before you receive these instructions. We cannot accept responsibility for items sent without a return authorization.

Pack the item securely in its original box, with all documents. Send it within 7 days of receiving your return authorization.

Return shipping

  • If the item is damaged, defective or not what you ordered: we pay for insured return shipping.
  • If you have changed your mind: you pay for return shipping. The item must be sent by an insured, tracked service with a signature on delivery.

The item remains your responsibility until it reaches us. We cannot refund an item that is lost or damaged on its way back, so please insure it for its full value.

Restocking fee

Every Gleam Adorn piece is made to order in your chosen ring size, diamond and gold. For this reason, a restocking fee of 30% of the item price applies to any return that is not related to manufacturing quality.

The fee covers the labor needed to resize, polish and prepare the returned piece. It is deducted from your refund.

If a returned piece needs extensive cleaning or repair, or is in a condition that prevents it from being sold again, a higher fee applies, based on the work required. We will tell you the amount and the reason before we process your refund.

No restocking fee applies when an item is returned because it arrived damaged, defective or not as ordered.

Refunds

Once your return arrives, we inspect it and email you to confirm whether the refund is approved. Inspection usually takes 3 to 5 business days.

Approved refunds are made to your original payment method within 5 to 10 business days of approval. Your bank or card provider may take a few more days to show the money in your account.

We refund the price you paid for the item, less the restocking fee where it applies. If you used a pay-later plan, the refund goes to the plan provider, who will adjust or close your plan under their own terms.

Exchanges

You can exchange an eligible item for a different size, metal or design within the same 30 days. The conditions are the same as for a return.

A restocking fee of 20% is deducted from the price you paid for the original item. The remaining balance is applied to your new item. If the new item costs more than that balance, you pay the difference. Because gold and diamond prices change, the price of the new item is the price on the day of the exchange. Each piece can be exchanged once, and an exchanged item cannot then be returned for a refund. The balance must be used for the exchange itself. It cannot be held as credit for a future purchase.

If you only need a different ring size, our free resizing may be the quicker option. See our Warranty and Repairs Policy.

Ring resizing

A comfortable fit matters, so we offer a ring resizing service. One resizing is free within 1 year of delivery.

When resizing applies

  • The ring was bought directly from Gleam Adorn and you have your order number.
  • The change you need is no more than one full size, larger or smaller.
  • The ring's design can be resized safely. See the list below.
  • The ring has not been resized, repaired or altered by another jeweler.
  • The ring is free of damage that would make resizing unsafe.

A ring can be made larger or smaller by up to one full size. Resizing beyond that can weaken the ring and change how it looks, so we do not offer it. If you need a change of more than one full size, we will help you exchange the ring for the correct size under the exchange terms above.

Designs that cannot be resized

Some designs cannot be resized without damaging the ring or loosening its stones:

  • Full eternity bands, where diamonds run all the way around the ring.
  • Rings with diamonds or a pattern set along most of the band.
  • Rings with engraving, milgrain or other detail that runs around the full band.
  • Twisted, braided or other intricate band designs.
  • Tension-set and channel-set rings where the band holds the stones in place.

If your ring is one of these designs, we will help you exchange it for the correct size under the exchange terms above. Please check your ring size carefully before ordering these designs.

In some cases we may replace your ring with an identical one in your size instead of resizing it. We do this when it is faster, or when resizing would affect the design. This applies only to plain gold bands without stones. The replacement ring is made from new, and we will always ask you first.

For resizing, you pay for insured shipping to us and we pay for insured shipping back to you. For customers outside the United States, any customs charges on the ring you send to us are yours to pay.

Repairs

If your jewelry needs a repair, email support@gleamadorn.com before sending it. Here is how repairs work:

  • When your piece arrives, our repair specialists record its condition and the work it needs on an intake form. We send you a copy, so we both have the same record.
  • Work that is covered by the warranty starts straight away, without waiting for your approval. This can include replacing or resetting stones, replacing the setting, repairing or replacing prongs, rebuilding thin areas of the band, and resizing.
  • Work that is not covered by the warranty starts only after you approve a written quote.
  • Repairs usually take 2 to 3 weeks from the day we receive your piece.
  • If your piece needs a new stone and an exact match is not available, we will suggest the closest alternative and ask for your approval before using it.

Who pays for repair shipping, and what the warranty covers, is set out in our Warranty and Repairs Policy.

Cancelling an order

You can cancel your order for a full refund within 24 hours of placing it.

After 24 hours, production of your piece has usually begun. We can still cancel the order before it ships, but a cancellation fee of 30% of the order value applies, to cover the materials and labor already used. Custom designs cannot be cancelled once you have approved the design.

Once an order has shipped, it cannot be cancelled. You can return it under this policy after it is delivered.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If it is damaged, defective, or not what you ordered, email support@gleamadorn.com within 7 days of delivery with your order number and clear photos.

We will repair it, replace it, or refund you in full, and we will cover the shipping.

Nothing in this policy limits any rights you have under the consumer law of the place where you live.

Contact us

Questions about a return or refund? Email support@gleamadorn.com with your order number.