Terms of Service

Last Updated : 8 Oct, 2026

These Terms of Service ("Terms") are an agreement between you and Gleam Adorn ("Gleam Adorn", "we", "us", "our"). They apply to your use of www.gleamadorn.com (the "Site") and to every purchase you make from us.

Please read section 17 carefully. It requires most disputes to be resolved by individual arbitration and not in court, and it includes a class action waiver.

1. Accepting these Terms

By using the Site or placing an order, you agree to these Terms and to our Privacy Policy, Return Policy, Shipping Policy and Warranty, which are part of these Terms. If you do not agree, do not use the Site.

We may update these Terms. The new version applies from the date it is posted and to orders placed after that date. Your order is governed by the Terms in force when you placed it.

2. Who can use the Site

You must be at least 18 years old and able to enter a binding contract. The Site is for personal, non-commercial purchases. We may refuse or cancel orders that appear to be placed by resellers or dealers.

3. Your account

You are responsible for keeping your login details confidential and for all activity under your account. Tell us at once at [SUPPORT EMAIL] if you suspect unauthorized use. We may suspend or close an account that breaches these Terms.

4. Our products

• Lab-grown diamonds. All diamonds we sell are laboratory-grown. They are not mined diamonds. They have the same chemical, physical and optical properties as mined diamonds.
• Grading reports. Where a product page states that a diamond is certified, it comes with a report from an independent grading laboratory such as IGI. Grading is the laboratory's professional opinion, and results can vary slightly between laboratories.
• Made to order. Most pieces are made after you order. Small variations in metal weight, stone size, color and finish are normal in handmade jewelry and are not defects.
• Images. We try to show products accurately. Photos and renders may be enlarged, and colors can look different on your screen.
• Measurements. Carat weights, dimensions and metal weights are approximate and may vary within normal trade tolerances.

5. Prices and payment

Prices are shown in US dollars unless another currency is selected, and may change without notice. The price charged is the price shown at checkout when you place your order.

You agree to pay the total shown at checkout, including any sales tax we are required to collect. You confirm that you are authorized to use the payment method you provide.

If you use a pay-later or financing option, your agreement for that credit is with the provider, not with us, and their terms apply.

Only one promotional code may be used per order unless we state otherwise. Codes cannot be applied to past orders or exchanged for cash.

6. Orders

Your order is an offer to buy. The order confirmation email shows that we received it. We accept your order when we begin production or ship it.

We may refuse or cancel an order at any time before shipping, including for suspected fraud, an error in price or description, or unavailable materials. If we cancel, we will refund any amount you paid.

Pricing errors. If an item is listed at a wrong price because of an error, we may cancel the order and refund you in full, even after you receive a confirmation.

Changes and cancellations by you. Contact us as soon as possible. We can usually change or cancel an order before production begins. Once production has begun, changes may not be possible or may carry a cost.

7. Custom and personalized pieces

For custom designs, we send you a design preview for approval before production. Once you approve it, you are responsible for the details you approved, including size, metal, stone and engraving text.

You confirm that any design, image or text you send us does not infringe anyone else's rights. We may decline any custom or engraving request.

Custom designs and engraved pieces are made only for you. Their eligibility for return is set out in our Return Policy.

8. Shipping and delivery

Shipping is free, and orders are shipped insured. For international orders, import duties and taxes are included in the price unless stated otherwise at checkout.

Production and delivery times shown on the Site are estimates, not guarantees. We are not liable for delays caused by carriers, customs, weather or other events outside our control.

A signature may be required on delivery. Risk of loss passes to you when the order is delivered to the address you gave us. You are responsible for providing a correct and secure delivery address.

If your order arrives damaged or does not arrive, contact us within 7 days of the delivery date or expected delivery date so we can open a claim with the carrier.

9. Returns, exchanges and resizing

You may return eligible items within 30 days of delivery. Items must be unworn, unaltered and in original condition, with the original packaging and any grading report. Our Return Policy sets out the full conditions, exclusions and who pays for return shipping.

Approved refunds are made to your original payment method after we receive and inspect the item.

We offer one free ring resizing within 1 year of delivery, within the size range the design allows. Some designs, such as full eternity bands, cannot be resized.

10. Warranty

Gleam Adorn jewelry comes with a limited lifetime warranty against manufacturing defects for the original purchaser. Full details are in our Warranty.

The warranty does not cover normal wear and tear, accidental damage, loss or theft, loss of stones caused by impact or misuse, or any piece that has been repaired, resized or altered by anyone other than us.

We recommend insuring your jewelry.

11. Our content

The Site and everything on it, including designs, photographs, renders, text, logos and the Gleam Adorn name, belong to us or our licensors and are protected by law. You may view the Site for personal shopping. You may not copy, reproduce, scrape or use our content or designs for any commercial purpose without our written permission.

12. Your reviews, photos and messages

If you submit a review, photo, video or other content to us or tag us on social media, you give us a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, edit and publish it in connection with our business, including in marketing.

You confirm that the content is yours, is truthful, and does not break any law or anyone else's rights. We may remove any content at our discretion.

13. Text messages

If you opt in to marketing text messages, you agree to receive recurring automated marketing texts from Gleam Adorn at the number you provide. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help. Carriers are not liable for delayed or undelivered messages.

14. Acceptable use

You agree not to:

• Use the Site for any unlawful or fraudulent purpose.
• Give false information or impersonate another person.
• Interfere with the Site's security or operation, or introduce harmful code.
• Use robots, scrapers or other automated tools to collect data from the Site.
• Copy our designs, images or text.

15. Disclaimers

Except for the limited lifetime warranty in section 10, the Site and all products are provided "as is" and "as available". To the fullest extent the law allows, we disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We do not promise that the Site will be uninterrupted, secure or free of errors. Some jurisdictions do not allow these exclusions, so some of them may not apply to you.

16. Limitation of liability and indemnity

To the fullest extent the law allows, Gleam Adorn and its owners, affiliates, employees and suppliers are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, arising from your use of the Site or our products.

Our total liability for any claim is limited to the amount you paid for the product that the claim relates to.

Nothing in these Terms limits liability that cannot be limited by law.

You agree to indemnify us against claims and costs, including reasonable attorneys' fees, that arise from your breach of these Terms, your misuse of the Site, or content or designs you provide.

17. Disputes, arbitration and class action waiver

Talk to us first. Before starting any formal claim, you agree to email [SUPPORT EMAIL] describing the problem and what you want. We both agree to try to resolve it in good faith for 30 days.

Arbitration. If we cannot resolve it, any dispute arising from these Terms, the Site or our products will be resolved by final and binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration may be held by phone, video or written submissions, or in person in the county where you live. The Federal Arbitration Act governs this section.

Exceptions. Either of us may bring an individual claim in small claims court. Either of us may go to court to stop infringement or misuse of intellectual property.

No class actions. You and Gleam Adorn each agree to bring claims only on an individual basis, and not as part of any class, collective or representative action. The arbitrator may not combine claims of more than one person.

Jury trial waiver. You and Gleam Adorn each give up the right to a jury trial.

Right to opt out. You may opt out of this arbitration agreement by emailing [SUPPORT EMAIL] within 30 days of first accepting these Terms, with your name, address and a clear statement that you opt out.

If part of this section does not apply. If the class action waiver is found unenforceable for a claim, that claim proceeds in court and the rest of this section still applies.

18. Governing law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict of law rules. Any claim that is not subject to arbitration will be brought in the state or federal courts located in Wyoming. This does not remove any consumer protection rights you have under the law of the place where you live.

19. General

• Whole agreement. These Terms and the policies they refer to are the entire agreement between you and us about the Site and your purchases.
• Severability. If any part of these Terms is found unenforceable, the rest stays in effect.
• No waiver. If we do not enforce a right, we have not given it up.
• Transfer. We may transfer our rights under these Terms. You may not transfer yours without our consent.
• Events outside our control. We are not liable for delays or failures caused by events beyond our reasonable control.
• Termination. We may suspend or end your access to the Site if you breach these Terms. Sections that by their nature should continue will survive.

20. Contact us

If you find any difficulties regarding policy then feel free to reach out to us : support@gleamadorn.com.